Why did my audio upload fail?

There are two ways your upload can fail:

Network Error

This upload has failed because of a network error. This could be caused by many things, including a bad wifi connection or a problem somewhere between your ISP and our servers.

Usually this can be fixed simply by removing the failed upload from the list and re-uploading the file. If the issue still persists, you may need to reboot your computer or your router. 

Recording Processing Error

If you see a red warning symbol in place of where a play button should be on your song, that means that the recording was uploaded successfully to our servers but the recording could not be processed.

This can happen for a couple of reasons:

  • The file is not valid.
  • The has been corrupted.  

You can check this by trying to play the file yourself on your computer. If it won’t play there, then we won’t be able to process it.

If it can be played locally for you, it’s likely that the file is not part of an audio format we support. 

Here is a list of some supported formats:

  • MP2, MP3, MP4, M4A
  • WAV (PCM)
  • AIFF
  • FLAC (OGG, OGA)
  • OGG Vorbis
  • AAC

If you are still having trouble uploading audio to Songspace, please contact support@songspace.com for assistance. 

Have more questions? Submit a request